Comments on: The exception unknown software exception (a.k.a. SysFader) http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/ This is a blog, it goes bit bit Wed, 25 Aug 2010 21:04:50 +0000 hourly 1 http://wordpress.org/?v=3.0 By: AlohaGirl http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/comment-page-1/#comment-10500 AlohaGirl Wed, 25 Aug 2010 21:04:50 +0000 http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/#comment-10500 You came up as the top search on google when i typed the error I'm getting. This fixed my issue. Thanks so much for sharing. You came up as the top search on google when i typed the error I’m getting. This fixed my issue. Thanks so much for sharing.

]]> By: BA http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/comment-page-1/#comment-10043 BA Mon, 07 Jun 2010 13:59:04 +0000 http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/#comment-10043 Yes. Renaming the OWSSUPP.dll in the Office 12 folder resolved the problem for one of my users too! Thanks. Yes. Renaming the OWSSUPP.dll in the Office 12 folder resolved the problem for one of my users too! Thanks.

]]> By: Bradley http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/comment-page-1/#comment-10000 Bradley Wed, 02 Jun 2010 19:47:25 +0000 http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/#comment-10000 Thanks. The hotfix worked like a charm. I had a user who was having this issue when opening up some stuff in sharepoint. installed the hotfix, and voila!!!!! Thanks. The hotfix worked like a charm. I had a user who was having this issue when opening up some stuff in sharepoint. installed the hotfix, and voila!!!!!

]]> By: Charco http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/comment-page-1/#comment-9242 Charco Mon, 15 Mar 2010 15:13:32 +0000 http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/#comment-9242 EDIT: I think this is only available for users with MS Office 2007 or above. EDIT:
I think this is only available for users with MS Office 2007 or above.

]]> By: Charco http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/comment-page-1/#comment-9241 Charco Mon, 15 Mar 2010 15:12:12 +0000 http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/#comment-9241 I just fixed this by going to the start menu -> Programs -> MS Office -> MS office tools and selected MS Office Diagnostics. It ran the diagnostics, fixed some errors and all is working fine. I think this is only available for users with MS Office 200 or above. HTH I just fixed this by going to the start menu -> Programs -> MS Office -> MS office tools and selected MS Office Diagnostics. It ran the diagnostics, fixed some errors and all is working fine. I think this is only available for users with MS Office 200 or above.

HTH

]]> By: ik http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/comment-page-1/#comment-8951 ik Thu, 25 Feb 2010 10:02:05 +0000 http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/#comment-8951 when I try to install .net 35 I have the same problem, The exception unknown software exception (0x0000417)occured n the application at location 0x3a24b403 how do I resolve it when I try to install .net 35 I have the same problem,

The exception unknown software exception (0×0000417)occured n the application at location 0x3a24b403

how do I resolve it

]]> By: W.J. Park http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/comment-page-1/#comment-8872 W.J. Park Fri, 19 Feb 2010 18:38:02 +0000 http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/#comment-8872 I have simillar problem with "unknown software execption (0xc000001d) at 0x6f8917c5". please help me.!! I have simillar problem with “unknown software execption (0xc000001d) at 0x6f8917c5″. please help me.!!

]]> By: DB http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/comment-page-1/#comment-7938 DB Mon, 30 Nov 2009 10:12:22 +0000 http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/#comment-7938 Had Office 2003 Pro and Groove 2007, (on seperate partitions even), but this hotfix worked for me. TVM for posting. Had Office 2003 Pro and Groove 2007, (on seperate partitions even), but this hotfix worked for me. TVM for posting.

]]> By: JM http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/comment-page-1/#comment-5003 JM Fri, 29 May 2009 01:26:51 +0000 http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/#comment-5003 hi, I'm not sure whether my issue is related to this one, but i have an Error Message everytime i open a record in sharepoint. It means i cannot manually run the workflow, look at its version history, etc. i can only view the version history if i used the account of those who has a viewer rights or a read only rights. any ideas?? hi,

I’m not sure whether my issue is related to this one, but i have an Error Message everytime i open a record in sharepoint. It means i cannot manually run the workflow, look at its version history, etc. i can only view the version history if i used the account of those who has a viewer rights or a read only rights. any ideas??

]]> By: Jürgen Herrmann http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/comment-page-1/#comment-3668 Jürgen Herrmann Wed, 15 Apr 2009 13:54:28 +0000 http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/#comment-3668 yes, it works.... Thanks and Best regards yes, it works….

Thanks and Best regards

]]> By: Lynne http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/comment-page-1/#comment-2528 Lynne Tue, 02 Dec 2008 17:04:18 +0000 http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/#comment-2528 This solution TOTALLY worked. Thanks! This solution TOTALLY worked. Thanks!

]]> By: Denise http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/comment-page-1/#comment-1986 Denise Thu, 28 Aug 2008 15:47:49 +0000 http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/#comment-1986 Thanks so much for this. I could not figure out what the fix was, your info really helped! Thanks so much for this. I could not figure out what the fix was, your info really helped!

]]> By: Daniel http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/comment-page-1/#comment-1558 Daniel Thu, 03 Apr 2008 14:08:58 +0000 http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/#comment-1558 Thanks for this. It really helped. I ended up doing the workaround found here that Kerwin submitted: http://support.microsoft.com/kb/929360/ I believe the cause was the MS Compatibility Pack. She had Visio 2007 and Office 2003 installed. Thanks Thanks for this. It really helped. I ended up doing the workaround found here that Kerwin submitted: http://support.microsoft.com/kb/929360/
I believe the cause was the MS Compatibility Pack. She had Visio 2007 and Office 2003 installed.
Thanks

]]> By: Matt http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/comment-page-1/#comment-1531 Matt Fri, 29 Feb 2008 03:17:03 +0000 http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/#comment-1531 Excellent that fixed my problem Excellent that fixed my problem

]]> By: The exception unknown software exception : Justgeeking http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/comment-page-1/#comment-1525 The exception unknown software exception : Justgeeking Mon, 18 Feb 2008 16:51:58 +0000 http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/#comment-1525 [...] I had a hard time finding the solution and finally came across this blog by Kale Davis [...] [...] I had a hard time finding the solution and finally came across this blog by Kale Davis [...]

]]> By: Melissa http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/comment-page-1/#comment-1489 Melissa Wed, 09 Jan 2008 23:31:47 +0000 http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/#comment-1489 Thank you! Fixed problem instantly! Thank you! Fixed problem instantly!

]]> By: Thomas King http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/comment-page-1/#comment-1487 Thomas King Tue, 08 Jan 2008 01:15:41 +0000 http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/#comment-1487 Thanks for the write up - I have a feeling that you are going to save myself and a number of users alot of time. Thanks once again. Thanks for the write up – I have a feeling that you are going to save myself and a number of users alot of time.

Thanks once again.

]]> By: Joel http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/comment-page-1/#comment-1477 Joel Thu, 03 Jan 2008 16:41:22 +0000 http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/#comment-1477 Thanks! Was running into this problem on SharePoint myself and this fixed a VERY annoying and persistent error. Thanks! Was running into this problem on SharePoint myself and this fixed a VERY annoying and persistent error.

]]> By: Ifa http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/comment-page-1/#comment-1476 Ifa Thu, 03 Jan 2008 14:10:00 +0000 http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/#comment-1476 Hi, I get this message when I try to open some internet pages. I have done all that you have written up there but it didn't work for me. I have XP on my PC and MS Office 2003 with MSCompatibility pack for 2007. I do open sometimes Office documents on share points at our university. Does anybody have any idea about I'm suppose to do? Thanks! Ifa Hi, I get this message when I try to open some internet pages. I have done all that you have written up there but it didn’t work for me. I have XP on my PC and MS Office 2003 with MSCompatibility pack for 2007. I do open sometimes Office documents on share points at our university. Does anybody have any idea about I’m suppose to do?
Thanks!
Ifa

]]> By: Azhavee http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/comment-page-1/#comment-1210 Azhavee Thu, 06 Dec 2007 22:33:36 +0000 http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/#comment-1210 In my case I had Office 2003 and Expression Web so I repaired Expression Web and Voila! it worked! Thank you so much. In my case I had Office 2003 and Expression Web so I repaired Expression Web and Voila! it worked! Thank you so much.

]]> By: Oliver http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/comment-page-1/#comment-1102 Oliver Mon, 19 Nov 2007 11:41:47 +0000 http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/#comment-1102 Hi Folks. Thanks for me doing my job again as i needed! I've Office 2007 and some Office 2003 (Visio, Project) running parallel. Renaming OWSCLT.DLL and OWSSUP.DLL in the Office11 directory helped. Hi Folks. Thanks for me doing my job again as i needed! I’ve Office 2007 and some Office 2003 (Visio, Project) running parallel. Renaming OWSCLT.DLL and OWSSUP.DLL in the Office11 directory helped.

]]> By: Lisa http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/comment-page-1/#comment-739 Lisa Fri, 03 Aug 2007 16:51:31 +0000 http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/#comment-739 Thanks for the input...it helped! This issue began on my machine last week...turns out the MS Compatibility pack was the cause. I've had SharePoint Designer 2007 for several months, running on XP with Office 2003...no problems at all using my SharePoint sites....till last week apparently when I installed the compability pack...the OWSSUPP.DLL associated with the MS compability pack was the culprit...I repaired SP Designer 2007 and was good to go...that was two days ago...still working well. Thanks for the input…it helped! This issue began on my machine last week…turns out the MS Compatibility pack was the cause. I’ve had SharePoint Designer 2007 for several months, running on XP with Office 2003…no problems at all using my SharePoint sites….till last week apparently when I installed the compability pack…the OWSSUPP.DLL associated with the MS compability pack was the culprit…I repaired SP Designer 2007 and was good to go…that was two days ago…still working well.

]]> By: Emil Bogopolskiy http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/comment-page-1/#comment-733 Emil Bogopolskiy Tue, 31 Jul 2007 19:41:48 +0000 http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/#comment-733 Thank you so much for sharing this information. It saved me a lot of time trying to contact MS and trying to get free support from them. Thank a LOT. Emil Thank you so much for sharing this information. It saved me a lot of time trying to contact MS and trying to get free support from them.
Thank a LOT.
Emil

]]> By: kerwin http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/comment-page-1/#comment-731 kerwin Thu, 05 Jul 2007 23:54:57 +0000 http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/#comment-731 We had the same issue here, right down to offset in the SysShader.dll. This MS KB article addresses the issue. http://support.microsoft.com/kb/929360/ There's also a hotfix available, but I've not tested it. The workaround, that's worked for us everytime, is to open an Office 2007 product, like SP Designer, go to Help, then run the rapair. Sometimes Office 2003 also needs to be repaired, which can be done via Control Panel. I get nailed everytime an Office 2003 patch is pushed onto my desktop, so I'm getting pretty practiced at running the repair. We had the same issue here, right down to offset in the SysShader.dll.

This MS KB article addresses the issue.

http://support.microsoft.com/kb/929360/

There’s also a hotfix available, but I’ve not tested it. The workaround, that’s worked for us everytime, is to open an Office 2007 product, like SP Designer, go to Help, then run the rapair. Sometimes Office 2003 also needs to be repaired, which can be done via Control Panel. I get nailed everytime an Office 2003 patch is pushed onto my desktop, so I’m getting pretty practiced at running the repair.

]]> By: Bobbo http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/comment-page-1/#comment-729 Bobbo Tue, 03 Jul 2007 22:01:28 +0000 http://kaledavis.com/2007/03/15/the-exception-unknown-software-exception/#comment-729 So glad I found this post, Kale. I started experiencing the same problem a week ago and I too had several Office 2007 components coexisting with 2003. Your post saved me alot of frustration. Thanks! So glad I found this post, Kale. I started experiencing the same problem a week ago and I too had several Office 2007 components coexisting with 2003. Your post saved me alot of frustration. Thanks!

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